Cancellation and Refund
Last updated on May 15 2024
Brothers food delivery believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website brothersdelivery.in (the "Website") and our 'Brothers food delivery' application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform".
Customer Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one minute of the Order being placed. However, subject to Buyer's previous cancellation history, Brothers food delivery reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one minute followed by suspension of account, as may be necessary in the sole discretion of Brothers food delivery.
If Buyer cancels his/her Order after one minute of placing it, Brothers food delivery shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Brothers food delivery, with a right to either not to refund the Order value in case Buyer's Order is prepaid or recover from the Buyer's subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.
Non-Customer Cancellation
Brothers food delivery reserves the right to collect a penalty for the Orders constrained to be cancelled by Brothers food delivery for reasons not attributable to Brothers food delivery, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone; failure to contact Buyer by phone or email at the time of delivering the Order booking;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery, or unavailability of all the items ordered by Buyer at the time of booking the Order, or
unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Brothers food delivery will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
In case of cancellations for the reasons attributable to Brothers food delivery or the Merchant or PDP, Brothers food delivery shall not collect any penalty from the Buyer.

Read the Policies Carefully: Take your time to read through the cancellation and refund policies carefully. Look for details such as the timeframe within which you can cancel an order, any associated fees, and the process for requesting a refund.

Contact Customer Support if Needed: If you have trouble finding or understanding the cancellation and refund policies, don't hesitate to reach out to "Brothers'" customer support team for clarification. They should be able to provide you with the information you need and guide you through the process if you decide to cancel your order.

Follow the Cancellation Procedure: If you decide to cancel your order, make sure to follow the cancellation procedure outlined in the policy. This might involve contacting customer support or canceling the order directly through their website or app.

Monitor Your Refund: After canceling your order, keep an eye on your payment method to ensure that the refund is processed correctly. Depending on the service and your payment provider, it may take some time for the refund to appear in your account.